Privacy Policy

Our Commitment to Your Privacy

At ConTrack, we're committed to protecting your privacy and being transparent about how we handle your data. This policy explains what information we collect, why we collect it, and how you can manage your data.

What Information We Collect

Account Information

• Phone number or email address (for authentication)
• Company/business name
• Subscription and billing information

Job & Project Data

• Job details (titles, locations, due dates, descriptions)
• Subcontractor information (names, phone numbers, email addresses)
• Form submissions (photos, signatures, text responses)
• Payment records and payout information
• Job status updates and activity logs

Technical Information

• Device information and IP address
• Browser type and version
• Usage patterns and feature interactions
• Error logs and performance data

How We Use Your Information

• Provide our service: Store your job data, send SMS notifications, manage subcontractor workflows
• Process payments: Handle subscriptions and payout tracking
• Authentication: Verify your identity and maintain secure access
• Improve our product: Analyze usage patterns to enhance features
• Customer support: Respond to questions and resolve issues
• Legal compliance: Meet regulatory requirements and prevent fraud

Third-Party Services We Use

We work with trusted service providers to deliver our service. They only access the data necessary to perform their specific functions and are required to protect your information:

How We Protect Your Data

• All data is encrypted in transit using HTTPS/TLS
• Database access is restricted and encrypted at rest
• Authentication uses secure, industry-standard protocols
• Regular security audits and updates
• Staff access is limited to only what's necessary

When We Share Your Information

We do not sell your personal information. We only share data in these specific situations:

• With subcontractors: When you invite someone to a job, we share relevant job details and your contact information with them
• With service providers: As described in the "Third-Party Services" section above
• For legal reasons: If required by law or to protect rights and safety
• Business transfers: If ConTrack is acquired or merged, your data may transfer to the new owner

How Long We Keep Your Data

• Active account data is retained as long as your account exists
• Job records are kept for business continuity and legal compliance
• Deleted accounts: Data is removed within 30 days of account deletion
• Backup copies may persist for up to 90 days
• Financial records are retained as required by law (typically 7 years)

Children's Privacy

ConTrack is a business tool not intended for anyone under 18 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes via email or through the app. The "Last updated" date at the top will always reflect the most recent version.

Geographic Privacy Rights

Depending on where you live, you may be entitled to additional privacy rights under local laws and regulations. Please refer to the privacy rights and protections available in your jurisdiction for more information.